Your privacy, plainly stated.

Effective date: July 11, 2026 · Super Station, 1650 Monument Boulevard, Concord, CA 94520

Who we are

Super Station Concord ("we," "us") is a family-owned auto repair, smog check, and propane refill shop in Concord, California. This policy covers information we handle when you visit superstationconcord.com or contact us through our website chat, social media, phone, text, or email.

Information we collect

Information you give us

• Contact details — your name and, if you share them, your phone number or email address so we can get back to you.
• Vehicle and service details — things like your vehicle's year, make, model, or VIN when you ask for an estimate or book a service.
• Messages — the contents of conversations you have with us through the website chat, Facebook Messenger, Instagram, text message, or email.

Website chat

Our website chat asks only for your first name to start a conversation. Chat messages are first answered by an automated AI assistant; when a question needs a person, our team reads the conversation and follows up. Conversations are stored in our private, password-protected messaging system so we can respond and keep a record of what was discussed. Your browser stores a small identifier locally so the chat remembers your conversation if you return.

Social media messages

If you message our Facebook Page or Instagram account, or comment on our posts, we receive those messages and comments through Meta's platform tools and store them in the same private messaging system so our team can reply in one place. Your use of Facebook and Instagram is also governed by Meta's Privacy Policy.

Automatically collected information

Like most websites, we use Google analytics tools (via Google Tag Manager) to understand how visitors use the site — pages viewed, approximate location, device type. This helps us improve the website. See Google's Privacy Policy for how Google handles this data.

How we use your information

• To answer your questions and respond to your messages
• To provide estimates, schedule service, and perform the work you ask for
• To keep service records for your vehicle
• To improve our website, chat assistant, and customer service

We do not sell your personal information, and we do not share it with anyone for their marketing.

The AI chat assistant

Our website chat uses an AI assistant (powered by Anthropic's Claude) to answer common questions about hours, pricing, and services. Your chat messages are processed by Anthropic's service to generate those answers. When the assistant can't help, your conversation is passed to a real person on our team.

Text messaging (SMS)

You can text our business number, (925) 685-0101, to ask questions, get quotes, and hear back about your vehicle. Texting is entirely optional — you opt in by sending us a text message first. We only send conversational replies related to your inquiry; we do not send marketing or promotional text blasts.

We do not share your mobile phone number or your text messaging opt-in consent with any third parties or affiliates for their marketing purposes. Message frequency varies based on your conversation with us. Message and data rates may apply. Text STOP at any time to stop receiving messages, or HELP for assistance.

Full program details — how you opt in, message frequency, fees, and how to opt out — are in our SMS Terms & Conditions.

Service providers

We use a small number of trusted providers to run our website and messaging, and they only process your information to provide these services to us:

• Website and app hosting — Netlify and Vercel
• Secure message storage — Turso (encrypted cloud database)
• AI chat responses — Anthropic
• Social media messaging — Meta (Facebook and Instagram)
• Text message delivery — Twilio
• Website analytics — Google

We may also disclose information if required by law.

How long we keep information

We keep conversations and service records as long as we need them to serve you and meet our business and legal record-keeping obligations. Analytics data is retained according to Google's standard retention settings.

Deleting your data

You can ask us to delete your conversation history and contact information at any time. Just reach out with the name or phone number you used to contact us:

• Email [email protected] with the subject "Data deletion request"
• Or call (925) 685-0101

We'll confirm once your information has been removed from our messaging system. This also applies to messages you've sent us through Facebook or Instagram.

Your choices

• You can contact us by phone instead of chat or social media at any time.
• You can ask what information we have about you, and ask us to correct or delete it.
• You can limit analytics cookies through your browser settings.

Security

Customer conversations are stored in an encrypted, password-protected system that only our team can access. No system is perfectly secure, but we keep access limited and use reputable providers.

Children

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

If we change how we handle your information, we'll update this page and the effective date above.

Contact us

Questions about this policy or your information:

• Super Station, 1650 Monument Boulevard, Concord, CA 94520
• Phone: (925) 685-0101
• Email: [email protected]